Privacy Policy

This Privacy Policy ("Policy") describes how w8j ("the Company", "we", "us", or "our") collects, uses, stores, and discloses personal information obtained from users ("you", "your", or "the Player") who access or use the w8j platform at https://w8j.pro, including all associated mobile, desktop, and browser-based features (collectively, "the Platform").

This Policy applies to all individuals who interact with the Platform, whether as registered account holders, casual visitors, or individuals communicating with our support team. By creating an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

w8j is committed to protecting the privacy and security of all players. We handle personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. We review and update this Policy periodically; material changes will be communicated via the Platform or by email to registered account holders.

We collect several categories of personal information depending on how you interact with the Platform. The main categories are as follows:

We do not knowingly collect personal data from individuals under the age of 21. If we discover that data has been submitted by a minor, it will be deleted immediately and the associated account closed.

w8j processes personal data only for lawful, specified purposes. The primary purposes for which we use collected information are:

• Account management: To create, maintain, and administer your w8j account, including processing deposits and withdrawals in BDT via bKash, Nagad, and Rocket.
• Identity verification: To comply with Know Your Customer (KYC) obligations, verify your age (21+), and prevent fraudulent account creation.
• Service delivery: To provide access to casino games, sports betting markets, live dealer tables, slots, and all other Platform features.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Customer support: To respond to your queries, resolve disputes, and process complaints in a timely manner.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling and to administer self-exclusion, deposit limits, and session time reminders where requested.
• Legal compliance: To fulfil obligations under applicable laws and cooperate with regulatory or law enforcement requests where legally required.
• Service improvement: To analyse aggregated usage data for the purpose of improving Platform features, game offerings, and overall user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and news about w8j features — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without your explicit consent.

w8j processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and w8j — including account creation, payment processing, and game service delivery.
• Legal obligation: Processing necessary to comply with applicable legal requirements, including anti-money laundering (AML) and counter-terrorist financing obligations.
• Legitimate interests: Processing carried out for purposes of fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given specific, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

w8j does not sell, rent, or otherwise trade your personal data to third parties for commercial purposes. We may share personal information in the following limited circumstances:

• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive gameplay session data necessary to deliver their games on our Platform. These providers are bound by contractual obligations to handle data securely.
• Payment processors: Mobile financial service providers including bKash, Nagad, and Rocket receive transaction data strictly necessary to process your deposits and withdrawals. We do not share more information than is required for the transaction.
• Identity verification services: Where third-party KYC providers are used to verify identity documents, data is shared under strict data processing agreements.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, financial intelligence units, or regulatory bodies in Bangladesh and internationally when legally required to do so or when necessary to protect the rights, property, or safety of w8j or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the successor entity. You will be notified of any such transfer and any change in the applicable privacy policy.

w8j retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. General retention periods are as follows:

• Active account data: Retained for the duration of your account and for a period of five years following account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction logs are retained for a minimum of five years in accordance with applicable financial regulations.
• KYC documents: Identity verification documents are retained for the period required by applicable law, typically five years from the date of verification or account closure, whichever is later.
• Support communications: Customer support records are retained for three years following the resolution of the relevant issue.
• Marketing consent records: Records of your marketing preferences and consent history are retained for the duration of your account relationship plus two years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

w8j implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encryption of sensitive data fields at rest within our database infrastructure
• Role-based access controls ensuring that only authorised personnel can access personal data on a need-to-know basis
• Regular security audits and vulnerability assessments of Platform infrastructure
• Multi-factor authentication requirements for administrative access to systems holding personal data
• Incident response procedures for identifying, containing, and reporting data security breaches

While w8j takes data security seriously and employs best-practice measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of data. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users as required by applicable law.

w8j uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you between sessions, remember your preferences, and analyse how the Platform is used.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Store your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics cookies: Help us understand how players use the Platform by collecting aggregated, anonymised data on page visits, session duration, and feature usage. This data is used solely to improve the Platform.
• Marketing cookies: Used to deliver relevant promotional offers and track the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect your ability to use certain Platform features. For marketing cookies, you may withdraw consent at any time by updating your browser settings or contacting support.

As a user of the w8j Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with "Privacy Request" in the subject line:

• Right of access: You may request a copy of the personal data w8j holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: You may request that we limit the processing of your personal data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, machine-readable format.
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time, and we will cease that processing immediately.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

w8j will respond to all verified privacy requests within 30 days. In complex cases, this period may be extended by a further 60 days, and you will be notified of the extension and the reason for it.

The w8j Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has submitted personal information to w8j, please contact us immediately at [email protected]. We will take prompt steps to delete the relevant data and close any associated account.

w8j uses age verification as part of its KYC process to help enforce this restriction. However, parents and guardians are encouraged to use parental control software and to discuss responsible digital behaviour with young people in their care.

w8j is a platform serving players primarily based in Bangladesh. In some cases, personal data may be processed by third-party service providers located in other countries — for example, game software providers whose servers are based outside Bangladesh. Where such transfers occur, w8j takes appropriate steps to ensure that your personal data continues to receive a level of protection consistent with this Policy, including through contractual data processing agreements with relevant providers.

By using the Platform and submitting your personal data, you acknowledge that your information may be transferred to and processed in countries other than Bangladesh, subject to the safeguards described above.

The Platform may contain references to third-party services, game providers, or payment platforms. This Policy applies solely to data collected and processed by w8j through the Platform. w8j is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party services you use in connection with your w8j account, including bKash, Nagad, Rocket, and individual game software providers.

w8j reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post a notice on the Platform and, where appropriate, send an email notification to registered account holders. The "Last updated" date at the top of this page reflects when the most recent version became effective.

Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must discontinue use of the Platform and may request account closure by contacting support.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the w8j privacy team using the details below. We aim to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time) and to resolve them within 30 days.

For matters relating to your Terms & Conditions, account rules, or responsible gaming tools, please visit the relevant pages linked in the footer below, or contact our support team at the same address.